Frequently Asked Questions.

Browse our shop, add items to your cart and complete checkout. You'll receive a confirmation email with your order number within minutes. For custom orders, use the Custom Order page instead.

We accept all major cards (Visa, Mastercard), bank transfer, and online payment via Netopia Payments. Cash on delivery is available for orders under 500 RON within Brașov. TimberCoins discounts are applied at checkout.

If the order hasn't entered production, we can modify or cancel it — contact us within 24 hours at comenzi@thetimbertale.ro. Once production has started on custom or made-to-order items, cancellation is no longer possible.

Yes. At checkout, tick "I need a company invoice" and fill in your CUI and billing details. Invoices are issued within 24 hours of order confirmation.

We deliver nationwide across Romania via Fan Courier, Cargus, or Sameday — depending on item size and your location. For large or fragile furniture pieces, we arrange dedicated transport. International shipping is available for Tiny Tales and smaller items — contact us for a quote.

Standard courier: 18–25 RON for small items. Free shipping on orders over 300 RON (standard products). Tiny Tales: free shipping over 60 RON, otherwise 15–20 RON. Large furniture: quoted individually at checkout or by email.

In-stock items: 2–5 working days. Made-to-order items (most of our furniture): 3–8 weeks from confirmed order, plus delivery. Tiny Tales local pickup: 2 working days in Brașov, 3 days in other cities.

Yes — free local pickup from our workshop. For Tiny Tales, you can also pick up from a partner café of your choice. You'll receive a notification when your order is ready for collection.

Submit your request via the Custom Order page with dimensions, material preferences, photos or a Pinterest board. We'll reply within 3 working days with a design concept and quote. Once you approve, pay a 30% deposit and we begin production.

Smaller custom pieces (wall shelves, small tables, decorative items) start from around 400 RON. Full furniture commissions (beds, wardrobes, dining tables) start from 1,200 RON. You'll receive an exact quote before committing.

Yes. Our smart furniture add-ons include wireless Qi charging pads, ambient LED lighting with dimmers, USB-A/C hubs, sensor-activated drawers, and call buttons for commercial use. Mention this in your request.

No problem — the first concept is free. You can request changes and we'll revise. If after two rounds of revisions we're not aligned, there's no obligation to proceed and no charge for the concept phase.

Standard in-stock items: 14-day right of return in original, undamaged condition. You cover return shipping costs. Custom-made items are non-refundable once production begins. Tiny Tales are non-returnable (personalized items). See our full Returns Policy.

All new furniture comes with a 12-month craftsmanship guarantee. Refurbished / Revival pieces carry a 6-month guarantee. Tiny Tales carry a 30-day guarantee against manufacturing defects. Smart furniture electronic components follow manufacturer warranty (typically 12 months).

Document the damage with photos at the time of delivery (note it on the courier's receipt if possible) and email us at comenzi@thetimbertale.ro within 48 hours. We'll arrange a replacement, repair or refund — whichever is most appropriate.

TimberCoins (TC) is our loyalty currency. You earn 1 TC for every 10 RON spent in our shop. 1 TC = 0.25 RON discount. They can be applied at checkout. They don't expire as long as your account is active.

The first 900 members receive a unique referral code. Purchases made through your code earn you Referral TimberCoins at your tier rate (5%, 10% or 15% of the purchase value). At 2000 Referral TC (= 500 RON), you can cash out to your bank account. Remaining TC can be used as discounts.

No — Tiny Tales are a direct social contribution. Because 100% of the contribution goes toward social projects with minimal overhead, we don't apply the TC loyalty mechanic to these purchases. Referral commissions also don't apply to Tiny Tales.

In your Member Dashboard, click "Cash Out" when you have at least 2000 Referral TC. Enter your IBAN and we'll transfer the equivalent amount (500 RON per 2000 TC) within 3 working days after verification.

Registered NGOs, schools, kindergartens, civic initiative groups, and individuals or families with demonstrated financial need. You'll need to create an account with supporting documents. We review and approve accounts within 3 working days.

Once a year, we run a public competition for community furniture projects. The winning project is fully built and delivered by The Timber Tale at zero cost. Selection criteria: social impact, feasibility, genuine need, and community backing. Deadline: December 31 each year.

We offer several CSR partnership formats: named sponsorship of a Community project, corporate gifting via Tiny Tales, team-building workshop sessions at our atelier, and joint social impact initiatives with reporting. Contact us at hello@thetimbertale.ro to discuss.

As a certified social enterprise under Romanian Law 219/2015, we commit to reinvesting a minimum of 90% of profit into our social objectives: educational workshops, youth grants, community furniture projects, environmental initiatives and employee development. Annual impact reports are published on the Blog.